Data Protection and Privacy Policy

This page explains our approach to privacy on our website and how it affects you.

Short Version

• We collect anonymous usage statistics about your visit, like which of our pages you viewed.
• If you share personally identifiable information with us we take great care to keep it safe and we'll never share it with others without your express permission.
• We never share your data with third parties except to help us deliver our own services.

These are just the key points. If you need details, keep reading.

Measuring our visitors

We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer, such as the web browser you use and the resolution of your screen. All of that information is anonymous - so we don't know who you are; just that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

Any data collected by Google Analytics that is associated with cookies, user identifiers or advertising identifiers is retained for a period of 26 months.

You can learn more about Google Analytics or opt out if you wish.

Emails

If you provide us with your email address we may send you emails, either in reply to specific enquiries (such as one made using a contact form) or if you have opted in to our email newsletters. You have the ability to opt out of any of this communication at any time.

We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services.

Our email marketing lists are managed by our webmaster, Web Smart Media. Therefore, some personal information may be shared with them for marketing purposes.

Online payment

We currently use Stripe to process payments. By using a third party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase.

Stripe’s own privacy policy details their approach handling your personal information.

Online shop

When you sign up for an account or order something through our online shop we will record specific personal information about you, such as your name and email address.

We also log account and transaction history for accounting purposes, and to monitor our business activities.

The online shop is provided and managed by our webmaster, Web Smart Media.

Booking engine

We use a self-hosted system - not a third-party service -  to take bookings through our website. Therefore we handle the information you provide via our booking engine in the same way we would if you had made the booking though some other means.

Our booking engine is also managed by our webmaster, Web Smart Media.

Cookies

A cookie is simply a technology for remembering something about you, in the form of small pieces of data that we store in your web browser. Every time you visit our website our cookies are sent to us, letting us recognise you as the same person that had visited previously.

This helps us provide features that require remembering who you are, and provides us with data we can look at to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

If you wish to block cookies you can do this in your browser settings; you can learn more about cookies and how to block them here.

Things you can do

You have legal control over your personal data, and so you may at any time:

• get a copy of any personal data we hold about you
• have any incorrect, inaccurate or incomplete data corrected
• ask that personal data be erased when it's no longer needed
• ask that your data is not used for marketing purposes

If you need to do so then please get in touch with us using the details below.

Any questions?

If you have any questions about this privacy policy or your personal data, please write to us by email to enquiries@craigatinhouse.co.uk or by post to Craigatin House, 165 Atholl Road, Pitlochry, Perthshire, PH16 5QL.